Cancellation & Refund Policy

Last Updated: August 06, 2026

At ROYALPATH PRIVATE LIMITED, we aim to provide a convenient and customer-friendly experience. We understand that circumstances may arise where you need to cancel an order or request a refund. This Cancellation & Refund Policy explains the applicable terms and conditions.

1. Cancellation Policy

Cancellation requests will be considered only when submitted within 15 days of placing the order.

However, a cancellation request may not be accepted if the order has already been communicated to the relevant vendor or merchant and the vendor or merchant has initiated the shipping or fulfilment process.

2. Non-Cancellable / Perishable Items

ROYALPATH PRIVATE LIMITED does not accept cancellation requests for perishable items, including but not limited to flowers, eatables, and other products that may deteriorate or lose their value over time.

However, a refund or replacement may be considered if the customer establishes that the quality of the product delivered is not satisfactory.

3. Damaged or Defective Products

If you receive a damaged or defective product, please report the issue to our Customer Service Team as soon as possible.

Such requests will be reviewed after the relevant merchant has inspected the product and determined the nature of the issue.

Any complaint relating to a damaged or defective product must be reported within 15 days of receiving the product.

4. Product Not as Described or Expected

If you believe that the product received is materially different from the product shown on the Platform or does not meet your reasonable expectations, you must notify our Customer Service Team within 15 days of receiving the product.

Once your complaint is received, our Customer Service Team will review the matter and, after considering the relevant circumstances, take an appropriate decision regarding the request.

5. Manufacturer Warranty

For products covered by a manufacturer’s warranty, any warranty-related claim should be directed to the respective manufacturer in accordance with the manufacturer’s warranty terms and conditions.

6. Refund Processing

If a refund is approved by ROYALPATH PRIVATE LIMITED, the approved refund will generally be processed within 3–5 days to the end customer.

The time taken for the refunded amount to reflect in the customer’s account may also depend on the customer’s bank, card issuer, payment provider, or other applicable financial institution.

7. Customer Service

For cancellation, refund, damaged product, defective product, or product-related complaints, customers should contact the Customer Service Team using the contact details provided on the Platform.

8. Policy Disclaimer

This Cancellation & Refund Policy has been prepared at the sole discretion of ROYALPATH PRIVATE LIMITED.

Razorpay shall not be liable for any content contained in this policy and shall not be responsible for any claims, disputes, losses, or liabilities that may arise due to the merchant’s failure to comply with this policy.