Privacy Policy

Effective Date: 06-08-2026

1. Introduction

This Privacy Policy describes how RoyalPath Private Limited and its affiliates (collectively referred to as “RoyalPath Private Limited”, “we”, “our”, or “us”) collect, use, share, protect, and otherwise process your personal information through our website royalpathcareers.com (hereinafter referred to as the “Platform”).

You may be able to browse certain sections of the Platform without registering with us. We do not offer any product or service under this Platform outside India, and your personal data will primarily be stored and processed in India.

By visiting the Platform, providing your information, or availing any product or service offered through the Platform, you expressly agree to be bound by this Privacy Policy, our Terms of Use, and any applicable service or product terms and conditions. Your use of the Platform is also subject to the applicable laws of India, including laws relating to data protection and privacy.

If you do not agree with this Privacy Policy, please do not use or access the Platform.

2. Information We Collect

We may collect personal information when you use our Platform, services, or otherwise interact with us during the course of our relationship.

Depending on how you use our Platform, the information we may collect can include:

• Name and date of birth
• Address and contact details
• Telephone or mobile number
• Email address
• Information provided during registration or while using our Platform
• Information submitted as proof of identity or address
• Transaction-related information
• Information relating to your preferences and interactions with the Platform
• Other information that you voluntarily choose to provide

Where permitted by applicable law and with your consent where required, we may also collect certain sensitive personal information, such as bank account, credit/debit card, payment instrument, or biometric information where required to enable specific features that you choose to use.

You always have the option not to provide certain information by choosing not to use a particular service or feature of the Platform.

We may also track your behaviour, preferences, and other information that you choose to provide on our Platform. Such information may be compiled and analysed on an aggregated basis.

We may collect information relating to transactions conducted on the Platform and on third-party business partner platforms. Where a third-party business partner collects your personal information directly from you, its own privacy policy will apply. We are not responsible for the privacy practices or content of such third-party privacy policies, and we encourage you to review them before providing your information.

3. How We Use Your Information

We may use the personal information we collect for purposes including:

• Providing the services you request
• Assisting sellers and business partners in handling and fulfilling orders, where applicable
• Improving and enhancing your customer experience
• Resolving disputes and addressing customer concerns
• Troubleshooting technical or service-related problems
• Informing you about offers, products, services, and updates
• Customising your experience on the Platform
• Detecting, preventing, and protecting against errors, fraud, and other unlawful activities
• Enforcing our Terms of Use and other applicable policies
• Conducting marketing research, analysis, and surveys
• Performing other purposes disclosed to you at the time your information is collected

Where we use your personal information for marketing purposes, we will provide you with the ability to opt out of such communications or uses where required by applicable law.

Your ability to access or use certain products and services may be affected if you do not provide information or permissions necessary for those services.

4. Sharing and Disclosure of Information

We may share your personal information within our group entities, corporate entities, and affiliates where necessary to provide you with access to products and services offered by them. Such entities and affiliates may contact you for marketing purposes unless you have opted out where applicable.

We may also disclose personal information to third parties, including sellers, business partners, service providers, logistics partners, payment service providers, reward programme providers, and other third parties selected or authorised by you, where such disclosure is necessary to provide our services.

Information may also be disclosed where reasonably necessary to:

• Comply with applicable legal and regulatory obligations
• Enforce our Terms of Use and other applicable agreements
• Facilitate marketing and advertising activities
• Prevent, detect, mitigate, or investigate fraudulent or illegal activities
• Respond to subpoenas, court orders, or other lawful legal processes
• Protect the rights, property, or personal safety of our users or the general public
• Respond to legitimate claims involving third-party rights

We may disclose personal or sensitive personal information to government authorities or authorised law enforcement agencies where required by law or where we reasonably believe that such disclosure is necessary to comply with legal process or protect applicable rights and interests.

5. Security Precautions

We take reasonable security measures and follow appropriate security practices and procedures designed to protect your personal information against unauthorised access, disclosure, loss, misuse, or alteration.

We use appropriate safeguards, including secure server technologies where applicable. However, no method of transmission or storage over the Internet can be guaranteed to be completely secure due to circumstances beyond our control.

By using the Platform, you acknowledge that transmission of information over the Internet and World Wide Web carries inherent security risks.

You are responsible for taking reasonable steps to protect your account credentials, including your login information and password.

6. Data Retention and Deletion

You may request deletion of your account by using the account or profile settings available on the Platform, where such functionality is provided. You may also contact us using the contact information provided on this website for assistance with account or data deletion requests.

In certain circumstances, including pending grievances, claims, transactions, shipments, or other ongoing services, we may delay or refuse deletion where permitted or required by applicable law.

Once your account is deleted, you may lose access to information associated with that account.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required under applicable law. However, we may retain certain information where we reasonably believe that it is necessary to prevent fraud, future abuse, enforce legal rights, resolve disputes, or fulfil other legitimate purposes.

We may also retain information in an anonymised or aggregated form for analytical and research purposes.

7. Your Rights

Subject to applicable law and the functionality available on the Platform, you may have the right to access, rectify, and update your personal information.

You may exercise applicable rights through the functionalities provided on the Platform or by contacting us using the contact information provided below.

8. Consent

By visiting the Platform or providing your information, you consent to the collection, use, storage, disclosure, and other processing of your information in accordance with this Privacy Policy.

If you provide us with personal information relating to another individual, you represent that you have the authority to provide such information and permit us to process it in accordance with this Privacy Policy.

By providing your personal information through the Platform or partner platforms or establishments, you consent to us, including our corporate entities, affiliates, technology partners, marketing channels, business partners, and other authorised third parties, contacting you through SMS, instant messaging applications, telephone calls, and/or email for purposes described in this Privacy Policy, subject to applicable law.

You may withdraw consent previously provided by contacting the Grievance Officer using the contact details below. Please mention “Withdrawal of Consent for Processing Personal Data” in the subject line of your communication.

We may verify such requests before processing them. Withdrawal of consent will not affect processing that has already occurred and will be subject to our Terms of Use, this Privacy Policy, and applicable laws.

If you withdraw consent for information that is necessary to provide a particular service, we may restrict or discontinue access to that service where permitted by applicable law.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our information practices, services, technology, or applicable legal requirements.

We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use, share, and protect personal information.

Where required by applicable law, we may notify you of material changes through appropriate communication channels.

10. Grievance Officer

If you have any concerns, questions, complaints, or requests regarding this Privacy Policy or the processing of your personal information, you may contact our Grievance Officer using the details below:

11. Contact Us

For questions, concerns, or communications relating to this Privacy Policy, please use the contact information provided on the Platform.